Welcome to PACS
Caring for Those Who Cared for Us
At PACS, we deliver flexible, person-centred care to help older people and veterans stay independent, safe, and connected—where they feel most comfortable: at home.
We are proud to be:
- A government-approved provider under the Commonwealth Home Support Programme (CHSP)
- A provider of Veterans’ Home Care (VHC) and (DVA) Community Nursing services
- An associated provider for Home Care Packages (HCP)
- A trusted partner for brokered care through other organisations
- A provider of tailored private care for individuals who wish to self-fund support
Our services are designed around your needs, values, and goals, with support that can grow or change as your circumstances do.
Why Families Choose PACS
At PACS, care is personal. Our long-serving staff bring not just experience, but heart. They build real relationships with the people they support—delivering care that feels familiar, trustworthy, and kind. It's why families come to us—and stay with us.
- 100% compliant with the Aged Care Quality and Safety Commission
- Trusted in-home care across regional NSW and QLD for older Australians and veterans
- Exceptional staff – qualified, compassionate, and committed to going above and beyond
- Continuity of care – high staff retention means familiar, reliable support
- All care staff are police-checked, fully vaccinated, and regularly trained
- Same-day service activation often available for urgent needs
- Fully insured with strong clinical governance and risk systems
- Care that is flexible, respectful, and tailored to each individual
- A proudly inclusive and culturally aware team that reflects the communities we serve
- Real-time communication via our secure Family & Client App – view upcoming services, receive updates, and stay connected to your care team
Our Vision & Our Mission
Our Vision
Our vision is to be the preferred care provider, where every individual feels valued, supported, and empowered. We are committed to creating a future where our clients and staff grow together in a compassionate, inclusive environment, continuously evolving to meet their unique needs and enhancing their well-being. Through innovation, dedication, and respect, we aspire to foster a community where everyone is empowered to live their best life, now and in the future.
Our Mission
Our mission is to foster a supportive and compassionate environment where both clients and staff are empowered to thrive. We are committed to building strong relationships through trust, integrity, respect, and empathy, ensuring the well-being of everyone in the PACS community. By upholding ethical standards and demonstrating compassion, we honour everyone’s uniqueness and deliver personalised, high-quality care in a warm, inclusive community that promotes personal success and well-being for all.
Our Core Values - FIERCE
Our core values of Fidelity, Integrity, Empathy, Respect, Compassion and Empowerment guide our operations to meet and exceed our vision and mission.
Diversity Mission Statement
Our commitment to diversity extends to both our clients and staff. We believe in creating an inclusive environment where everyone feels valued and respected, regardless of background. By embracing diversity, we enrich our organisation and better serve our clients, while also fostering a culture of belonging among our staff.
We offer community nursing services designed to maintain the health and wellbeing of veterans and war widows who are entitled to Department of Veterans Affairs Community Nursing. Our registered nurses provide care tailored to your requirements.
We provide personal care, respite care, domestic assistance and more to entitled persons under the Veterans' Home Care (VHC) program. Our goal is to provide practical help that allows you to continue living independently in your home.
From vacuuming and mopping to bathroom cleaning and dishwashing, our team can assist you with a variety of cleaning and domestic services. Our aim is to help you maintain your independence and ensure your home is well-maintained.
Our nurses can assist you in the comfort of your home and will work with your family and GP to ensure you receive the support you require. We also offer personal care services and can help with showering, dressing, meal preparation and more.
We understand carers need support too, which is why we proudly offer respite care services. Our caregivers also provide one-on-one companionship to seniors and are dedicated to fostering meaningful connections.
The Commonwealth Home Support Programme (CHSP) provides entry-level support to elderly individuals. Our team delivers a range of CHSP services, including transportation, domestic assistance and respite care.
